Managed Health Network (MHN)
Accessing EAP Services
Enter access code in "Company Code" field as follows:
Phone: (888) 800-0059
When you speak with the MHN intake staff, tell them you are covered under the City of San Jose's EAP program. Also, provide your name and the City employee's name under whom you are covered. MHN will require this information to verify your eligibility for services.
If you are experiencing a medical or psychiatric emergency, please dial 911.
EAP Substance Use Flyer
Evidence Of Coverage - Non Sworn
Evidence Of Coverage - Sworn
MHN Appeals and Grievances
PO Box 10697
San Rafael, CA 94912
Within five business days of receiving your complaint, MHN will let you know, in writing, that your complaint was received, and they will submit it for resolution to the appropriate department. If you need help with a grievance involving an emergency, a grievance that has not been satisfactorily resolved by your Plan, or a grievance that has remained unresolved for more than 30 days, you may call the California Department of Managed Health Care at (888) 466-2219. The hearing and speech impaired may use the California Relay Service's toll-free telephone numbers: (800) 735-2929 (TTY) or (888) 877-5378 (TTY) to contact the DMHC. The DMHC's website (www.dmhc.ca.gov) also has complaint forms and instructions online.